Pristine Gemstones; precision cut gemstones at wholesale pricing, sapphire engagement rings, and fine gemstone jewelry.
My name is Rogerio Graca, a professional gem cutter and wholesale supplier since 1992. The main difference between my gemstones and most of the gemstones that come directly from native countries, is their extra brilliance due to the fact that I use a precision cutting machine to cut my stones at their correct refractive index. Please read about precision cut gemstones here: https://pristinegemstonejewelry.com/blogs/blog/the-importance-of-a-precision-cut-gemstone
Thank you for stopping by.
We accept payments via money order, by PayPal account, and Etsy accepts credit cards on our behalf via Etsy direct checkout.
Our payment plans are basically layaway plans. If you would like to receive your item sooner than you would using our layaway plan, PayPal credit may be a better option. Here is a link to PayPal's credit service: https://www.paypalcredit.com/index.html
For those of you who don't mind putting an item on layaway, most items over $500USD are eligible for the plan. Please contact us about the item in which you are interested for eligibility.
For items that are eligible under our payment plan, they can be purchased in three or fewer equal installments, all made within one two-month period. Free shipping does not apply to items purchased under layaway.
If payment is not complete within two months, if an order is cancelled during the plan, or if the item is returned, all payments will be refunded less a $75 non-refundable amount.
For custom orders of finished jewelry, we require 50% down before we begin work to complete the order. Custom orders are non-refundable as long as we complete the order to the agreed upon specifications. Custom orders generally take 3 - 6 weeks for completion; however, due to the nature of custom work we cannot guarantee a completion date, nor can we rush orders, although we will do our best for you.
All of our items are shipped with tracking and insured by our business until received at the recipient address.
Please allow 4-6 weeks before shipping of any custom jewelry items. All other items are shipped within 3-5 days. Shipping takes approximately 3-7 business days in the US and approximately 2 days in Canada. If you live abroad, please contact us for estimated shipping times.
NOTE: Please keep in mind that all shipping providers have a disclaimer saying they are not responsible for delays at customs or delays due to Acts of God. Therefore, we can never guarantee a shipping time 100% .
Most countries do not charge import duties on loose gemstones. Local taxes may apply.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 6 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
For "ready to ship" items, we offer a 14 day, no questions asked, return policy. This means that you can have the item in your possession for 14 days prior to posting for return. You will receive 100% refund of your purchase less our shipping fees and any costs for resizing, engraving, or other alterations. Items must be returned in their original condition. Customers are responsible for the costs of return shipping with a tracking number and signature upon delivery. Please contact us prior to returning an item for specific instructions.
For custom orders, sales are final unless in the unlikely occurrence we do not deliver what we had agreed upon, or that your item has defects. In that case we would provide a full refund. Items being refunded will need to be returned in their original condition with all original documentation. Again, please contact us prior to returning any items for instructions.
All of our gold, platinum, and palladium pieces are warranted for one year from date of purchase for any defects in materials or workmanship with the exception of necklace chains. The item may be returned for repair or replacement. Any modification or alteration by another jeweler will void the warranty.
Our priority is your satisfaction, so we stand behind our gemstones and our work.
Any item valued over $1800USD is eligible for a complimentary appraisal prepared by a local, 3rd party, GIA graduate gemologist and licensed appraiser. For items valued below $1800USD, appraisals or certificates are available for an additional fee.
We do take custom orders for cutting gemstones in our inventory. Such sales are final.
Taxes: For all orders delivered within Canada, applicable taxes for the shipping address will apply.
Please note that all of our communications regarding purchases are done via email for organizational reasons. However we do understand concerns about shopping online; therefore, we offer a courtesy call to every new customer so that our customers can hear the voice behind our online shops. If you would like such a call, please email us or leave a message at 902-350-0025. We are operating on Atlantic Time in Canada.
We do not sell or use your personal information for anything other than transactions within our company. We will not offer for sale, solicit or share your name, address, email address, purchase information or other personal information with any outside entities. You will never be contacted by Pristine Gemstone Jewelry for any reasons other than to address your initiated inquiries, purchases and emails. If you specifically request that we add you to our mailing list, then we will contact you from time to time to let you know of company news and updates.
We completely understand that purchasing gemstones and fine gemstone jewelry is a daunting process at the best of times; particularly over the internet.
To help you know about with whom it is that you are working, we have compiled information on us from 3rd party sources on our website blog. There is a limit to the amount of information that we can share here on Etsy FAQ, so please copy and paste the following URL to your address bar: http://pristinegemstonejewelry.com/frequently-asked-questions/
Question number 1 in the FAQ should provide all of the information that you are looking for.
Because we are gemstone wholesalers, we carry 1000s of gemstones, and it isn’t feasible to have all of our stones certified, nor would it be standard practice for any supplier. The reason for this is that appraisals/certificates should be prepared by an objective 3rd party. Using an in-house gemologist is a conflict of interest. Therefore, when it is time to have a stone certified/appraised we send it out to a 3rd party.
Rogerio has been wholesaling and cutting gemstones for over 24 years. He is very skilled at identifying stones.
We offer complimentary appraisals on all of our items priced over $1800USD. For items below $1800USD, if a customer requests an appraisal or certificate, there will be an additional fee of $60USD
We do offer layaway plans for some items; however, we encourage our customers to use Paypal Credit rather than set up a layaway plan with us. Using PayPal credit, you get your piece right away and can use it for any item listed in our shop (we would not even know you used Paypal credit).
To use Paypal credit you just need to have a Paypal account and select "paypal credit" at check out. It is very simple. Fore more info, visit https://www.paypalcredit.com/index.html
We do not offer financing.
We are limited for space to answer that question here on Etsy, so please copy and paste this URL in your address bar and you will be redirected to our website blog: http://pristinegemstonejewelry.com/non-heat-treated-sapphires/
We do offer custom orders. Please copy and paste the following URL to your address bar to read details about the custom order process with us.
Although we are indeed operating from just outside of Liverpool, NS Canada, because we are an online business and sell to the globe, our website and Etsy shops are in USD. If you have any further questions or need more clarification, please email us at firstname.lastname@example.org